Frequently Asked Question

Yes, it is generally safe to buy tea online. However, you should ensure that you are purchasing from a reputable vendor or website to avoid any issues.

We source from our vetted plantations where we have undertaken a thorough background check, as well as source organic certified blends.

Check our sourcing information which elaborates on where the tea is sourced and how it is processed. Also, look for information on the flavour and aroma of the tea, as well as any certifications it possesses.

Store your tea in an airtight container away from sunlight, heat, and moisture. This will help preserve the flavour and aroma of the tea.

The shipping time may vary depending on your location, and the shipping method and partner you choose, weight of the consignment. However most sellers will provide an estimated shipping time on their website at the time of placing the order.

Please refer “Refund and Return Policy.

Follow the brewing instructions, refer to our product description pages. Generally, you should use fresh, filtered water heated to the appropriate temperature depending on the type of tea you are brewing.

Yes, you can make bulk purchases at a discounted price. This can be a great option if you’re purchasing for your business, for gifting or other trading purposes. You can send us your enquiry here.

Yes, we will be sourcing the best teas across the world, and if a customer has any tea that they have tasted and want it on a regular basis, we will go that extra mile to source it too.

Check the product description page for more information on the flavour and aroma of the tea, as well as your preference.

The shipping cost may vary depending on the quantity of tea you are ordering, your location, and the shipping method and partner you choose.

We offer special discounts and promotions for repeat customers. Do feel free to check back on our website to make the most of the promotions during checkout.

The most common payment methods for online tea purchases include credit/debit cards, UPI and the most popular digital wallet services.

We may charge additional fees for shipping, handling, or taxes in certain cases which will be communicated through an invoice which you will receive to your registered mobile or e-mail once you complete the purchase.

Yes, you can apply promotional codes if an offer is live. However, it is important to check the policies to ensure that the promotional code you have can be used.